Food for Thought

  • Are Big Accounts Good For You?

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    Everyone we know agrees that the famous 80/20 Rule or some variation of it applies to the customer base...

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  • Third Party Interviewers

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    When you want to measure the health of an account relationship, you might consider using third party trained interviewers....

    S4 Consulting
  • Most Effective SAMPs

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    The most effective Strategic Account Management Programs (SAMPs) we know of share a mutually beneficial relationship with their suppliers....

    S4 Consulting
  • Is the Relationship Healthy?

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    As the retail industry has learned, customer satisfaction research provides an efficient and effective means to learn about customers’...

    S4 Consulting
  • The Most Effective SAMPs We Know

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    The most effective Strategic Account Management Programs (SAMPs) we know of share a mutually beneficial relationship with their suppliers....

    S4 Consulting
  • Quantifying Value Delivered

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    In today’s economy it is essential to differentiate yourself from competitors. By quantifying the value provided, you can avoid...

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  • Avoid Losing B2B Customers

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    Take a minute to reflect on your current customers and the quality of your relationships with them.  Do you...

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  • No News is Bad News

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    Here’s a question: when was the last time you conducted an objective, multi-level assessment of the health of the...

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  • 20-80 Costs

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    Every firm has what we call 20-80 costs, where 20 areas provide 80% of its cost base.  If a...

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