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Customer Threatening to Leave
Communication and Account Management
A $400,000,000 service company discovered its largest customer ($25+ million/year) was angry about their relationship and was actively seeking...
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Underperforming B2B Customers
Sales & Account Management
A multi-billion dollar financial services firm was not meeting its sales targets with a long-term, $100 million + customer....
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Lack of Understanding the Customer
Alignment & Account Management
A multi-billion dollar energy services company had three problems: Their employees had little experience or understanding of the business...
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Shift in Customer Strategy
Strategic Accounts
A transportation company had a very large market share among medium-size fleets, but recognized its greatest opportunity was in...
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Supplier Reduction
Strategic Accounts
A manufacturer’s primary customer decided to cut its suppliers from seven to two. The manufacturer wanted to be sure...