A $400,000,000 service company discovered its largest customer ($25+ million/year) was angry about their relationship and was actively seeking another supplier.
What We Did:
S4 facilitated its relationship recovery through a cross-functional process. The recovery and rebuilding effort took eighteen months.
The service firm retained the customer, which signed a ten-year contract worth $250+ million. Since then, both the company and the customer have continued to grow and deepen the relationships and results.