Bottom-Line Growth Through People

"It's been excellent. I'm impressed with the overall breadth of their approach, the time they took to get to know our organization and the way they built relationships beyond just my team. We have had long-standing differences among some key internal divisions and groups. No matter what we did, nothing seem to solve the problem. It's been helpful to have an outside third party involved with their unique set of skills. In the process, I've learned a tremendous amount about my leadership style and my impact on others. Best of all, this work has supported our overall strategy for organizational change. S4 has made a huge impact on me, my team, and our organization."

"I didn't expect that we would end up partnering so much with S4. They have really helped us understand relationship management, align our organization, and engage people throughout the organization as part of the process. We have grown-- both personally and financially--as a result of our work with S4."

"I still remember the account assessment report on the manufacturer after S4 Consulting finished its customer interview process. On the very first page, we got a list of four things we should do right away, along with four things we should not do immediately after reading the information in the report. It reminded us not to get defensive and prioritized for us the customer's concerns ... Although the numerics on satisfaction weren't terrible, the qualitative feedback was a wake-up call regarding many of the soft issues. Advice and contextual information like this is vitally important, and there is no way we could have come up with most of this on our own."

"Most of my experience has been with two kinds of vendors: research firms and technical consultants. The research companies gather intelligence on industry products, sales and service, and then they dump and run. Some might make a few verbal suggestions, but they're not tailored to our specific situation. The technical consultants come with a tool set, but they haven't studied our business enough to realize that their solutions don't necessarily work for a regulated industry or a financial services industry. S4 understands B2B so they are not suggesting things that are so "out there" that they are unreasonable. A lot of firms come in and propose to retool everything. S4 takes a very practical approach. They say let's take on one or two issues and try to make them better. Then when we've accomplished that, we'll decide if we want to take on more."

"We've learned a lot from S4. They've brought a lot of value. Their approach is different from most other consulting firms. We worked with them as "trusted business advisors", who stayed and helped us implement behind the scenes. They are so genuine, so rich in experience and so easy to trust."

"S4 came to the table with a lot of experience and knowledge of the B2B world. They also came not just with theories but with a lot of practical tools; for example, a road map and a detailed communication plan. I hate consultants who just tell us what to do and then walk away. They stayed and worked through the highs and the lows and helped us create a sustainable, competitive advantage."