Testimonials

"They are very responsive, adaptive and multi-faceted in many areas of business. They have expertise around management solutions to complex and varied business issues. They are particularly skilled in getting both personal and organizational commitment to doing things differently."

"Most of my experience has been with two kinds of vendors: research firms and technical consultants. The research companies gather intelligence on industry products, sales and service, and then they dump and run. Some might make a few verbal suggestions, but they're not tailored to our specific situation. The technical consultants come with a tool set, but they haven't studied our business enough to realize that their solutions don't necessarily work for a regulated industry or a financial services industry. S4 understands B2B so they are not suggesting things that are so "out there" that they are unreasonable. A lot of firms come in and propose to retool everything. S4 takes a very practical approach. They say let's take on one or two issues and try to make them better. Then when we've accomplished that, we'll decide if we want to take on more."

"I still remember the account assessment report on the manufacturer after S4 Consulting finished its customer interview process. On the very first page, we got a list of four things we should do right away, along with four things we should not do immediately after reading the information in the report. It reminded us not to get defensive and prioritized for us the customer's concerns ... Although the numerics on satisfaction weren't terrible, the qualitative feedback was a wake-up call regarding many of the soft issues. Advice and contextual information like this is vitally important, and there is no way we could have come up with most of this on our own."

"I didn't expect that we would end up partnering so much with S4. They have really helped us understand relationship management, align our organization, and engage people throughout the organization as part of the process. We have grown-- both personally and financially--as a result of our work with S4."

"The information was not only gathered and assembled but put into context and delivered with step-by-step suggestions on how you go about solving the problems that have been identified. S4 Consulting was there with us to provide that service and help us grow our market share and revenues."

"Most consultants have canned answers or they tell you what they think you want to hear. S4 listens. We had a problem with a major customer. S4 went out and did field research with the customer. They talked with us about the life cycle of a customer and showed us what we would have to do if we wanted to keep the customer. Together we used S4's recovery process to win back that customer. Now years later that same customer is our largest customer. They helped us transform both our internal and external relationships so as to significantly grow our business."