Getting internal departments aligned to work together to meet customers’ needs is a major challenge for most companies. The larger the company, the easier it is to develop internal silos that operate independently rather then interdependently. As a result, departments struggle to work together optimally and thus employees, customers and business results suffer.
When a company says that a large customer relationship is “owned” by the account manager, for example, it is easy for other departments to say, “Those customers issues are sales’ problems, not ours.” As a result, instead of spending time looking for mutually profitable long-term growth, the account manager might spend 70% of her time begging internal departments to help deliver value to crucial accounts.
If your strategic customers are complaining, if your internal departments are working at cross purposes, and your account managers are spending too much time begging internally, let S4 Consulting show you how to align your firm to deliver and leverage customer value.
