Testimonials

"I still remember the account assessment report on the manufacturer after S4 Consulting finished its customer interview process. On the very first page, we got a list of four things we should do right away, along with four things we should not do immediately after reading the information in the report. It reminded us not to get defensive and prioritized for us the customer's concerns ... Although the numerics on satisfaction weren't terrible, the qualitative feedback was a wake-up call regarding many of the soft issues. Advice and contextual information like this is vitally important, and there is no way we could have come up with most of this on our own."

"S4 came to the table with a lot of experience and knowledge of the B2B world. They also came not just with theories but with a lot of practical tools; for example, a road map and a detailed communication plan. I hate consultants who just tell us what to do and then walk away. They stayed and worked through the highs and the lows and helped us create a sustainable, competitive advantage."

"Most consultants have canned answers or they tell you what they think you want to hear. S4 listens. We had a problem with a major customer. S4 went out and did field research with the customer. They talked with us about the life cycle of a customer and showed us what we would have to do if we wanted to keep the customer. Together we used S4's recovery process to win back that customer. Now years later that same customer is our largest customer. They helped us transform both our internal and external relationships so as to significantly grow our business."

"What I've liked about S4 is their clear application. Theory is great, you can talk about best practices all you want, but S4 offers a bridge to implementation and seeing how a practice can be applied to our organization. Some consultants are so high-level or "fluffy" that their ideas are never usable...S4 does a different job in a different space from [some of the big name players] ... They could not have done what S4 did in terms of creating organizational alignment."

"The information was not only gathered and assembled but put into context and delivered with step-by-step suggestions on how you go about solving the problems that have been identified. S4 Consulting was there with us to provide that service and help us grow our market share and revenues."

"Using S4 Consulting allowed us to become far more customer centric. They helped us deepen and broaden our customer relationships, understand the economic value of those customers, and realign our firm internally to better serve those customers. Their insight and guidance helped us transform the way we do business."