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What “Fake News” Can Teach Us About Listening to our Customers
Research shows that fake news headlines fool Americans 75% of the time, potentially influencing the opinions and beliefs of...
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Quantify 20-80 Costs
Every firm has what we call 20-80 costs, where 20 areas provide 80% of its cost base. If a...
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Proactive and Preventive
Saunders Valve is a Welsh manufacturer whose primary customers are large oil companies: BP, Dutch Shell, etc. They supply...