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Measuring Customer Value — Business Relationships as Assets
Regularly measuring the value your customers provide can remind you to strategize for your most valuable assets – your…
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Don’t Be Blindsided by the Big Picture
When you miss something big, you may ask yourself: What’s wrong with me? How did I not notice? How...
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Disruption Is Coming: Avoid Being Blindsided
Disruption can be unpredictable, but knowing how to navigate through it doesn’t have to be. Protect your customers by…