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Measuring Customer Value — Business Relationships as Assets
Regularly measuring the value your customers provide can remind you to strategize for your most valuable assets – your…
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Don’t Be Blindsided by the Big Picture
When you miss something big, you may ask yourself: What’s wrong with me? How did I not notice? How...
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What Hurricane Lane Teaches Us About Preparing for Disruption
When disruption stems from new technology or globalization, as it often does, it’s more important than ever to serve…
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3 Ways to Tidy Up Your Job and Develop Your Interpersonal Skills
Can we also tidy up our work lives?
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Business Relationships Amidst Natural Disasters
Devastation reminds us that trying times often require teamwork.
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Winners, Losers, and Relentless Change
“If you want something new, you have to stop doing something old.” -Peter Drucker Throughout my career in both...
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The Challenge of Change: What the Numbers Tell Us
Beginning in 1995, a number of studies began to surface reporting high failure rates of organizational change initiatives. Since...
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Challenges for Leaders During the Change Process
Building a healthy culture from the ground up is one thing, but changing an existing one – that’s quite another...
