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Two Keys to Successful Strategic Outsourcing: People & Alignment
Outsourcing has been getting a bum rap lately because of the political connotations it carries. But the act of...
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Lessons from Real Life
Lessons from Real Life Life experiences are great learning tools. In order to capitalize on life’s lessons and use...
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Most Effective Strategic Account Management Programs
The most effective Strategic Account Management Programs (SAMPs) we know of share a mutually beneficial relationship with their suppliers....
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Third Party Interviewers
When you want to measure the health of an account relationship, you might consider using third party trained interviewers....
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Measuring the Relationship Health of Critical Accounts
As the retail industry has learned, customer satisfaction research provides an efficient and effective means to learn about customers’...