Leaders: Being human makes us real
Read moreWhen I’m in the middle of a crisis like this, my monkey mind tells me to run and hide....
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Covid-19: It’s coming. How are we going to get through this?
Read moreLast night Mike DeWine, our governor, gave his stay-at-home order. Beginning at midnight, we can no longer travel freely....
If you do one thing today…
Read moreWhy do airlines ask us to put our own oxygen masks on before helping others? Because they know that...
What’s “The Milkman Model” of Business Relationships?
Read moreIsn’t it funny how old practices always seem to come back around again? Recently, there has been a lot...
6 Tips for Building Momentum During Change
Read moreIn this 24/7 business world of competing messages and priorities, getting and keeping peoples’ attention long enough to institute...
Measuring Customer Value — Business Relationships as Assets
Read moreRegularly measuring the value your customers provide can remind you to strategize for your most valuable assets – your…
Don’t Be Blindsided by the Big Picture
Read moreWhen you miss something big, you may ask yourself: What’s wrong with me? How did I not notice? How...